Service Plan Options

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Essential Plan 

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Priority Plan 

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Proactive Plan 

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Essential

no fee
  • Response Time
    when available
  • Phone and Email Support
    Regular Business Hours
  • Product Warranty
    Manufacturer's Only
  • Remote Equipment
    Power Reboot

Priority

$ 99 monthly
  • Response Time
    within 4 hours
  • Phone and Email Support
    9AM to 8PM Monday-Friday
    excluding holidays
  • Product Warranty
    Manufacturer's
    + no handling fees
  • Remote Equipment
    Power Reboot
  • Remote System
    Monitoring and Maintenance
  • Client Remote
    Access
  • No Cost In-Home Service
    up to 4 hours per year
  • Discounted Upgrades
    up to 3%
  • Notification of 3rd Party
    Warranty Renewal
  • Client Access for On-site
    Equipment Reboot
  • Personal Computer
    and IT support

    up to 1 hour per month
  • Mobile Device
    Support

    up to 1 hour per month

Proactive

call (212) 665-3974
  • Response Time
    within 1 hour
  • Phone and Email Support
    9AM to 8PM Monday-Friday
    excluding holidays
  • Product Warranty
    Manufacturer's + no handling
    + no administration fees
  • Remote Equipment
    Power Reboot
  • Remote System
    Monitoring and Maintenance
  • Client Remote
    Access
  • No Cost In-Home Service
    up to 8 hours per year
  • Discounted Upgrades
    up to 10%
  • Notification of 3rd Party
    Warranty Renewal
  • Client Access for On-site
    Equipment Reboot
  • Personal Computer
    and IT Support

    up to 4 hours per month
  • Mobile Device
    Support

    up to 4 hours per month
  • Cable, Telephone and Internet
    Service Provider Support
  • Annual Calibration for
    Audio Video Systems
  • Power Protection and UPS
    Power Surge Replacement
  • Loaner Product
    labor not included
  • Guaranteed
    Operation
  • Next Business
    Day Guarantee
  • On-site Preventive Maintenance
    (2) 4 hour visits per year

 

 

 

 

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