ESSENTIAL PLAN
This plan level is designed to provide faster response time and solutions for a majority of issues with many more additional support features.
Response time via Phone and Email Support Response time to requests received for support will vary, and may take up to 48 hours depending on availability of our technicians; only during business hours (Monday through Friday 9:00 AM to 8:00 PM, excluding weekends and all holidays).
Power Reboot Offered in the Basic Plan but clients signing up for the Essential Plan receive free installation and configuration of the equipment for this feature.
With the proper hardware in place, many problems with your system can be resolved by our technicians rebooting your equipment remotely. Creating a custom auto-reboot schedule where a device will simply reboot on its own at a given time when you are not using it, minimizes the need for site visits.
Product Warranty Offered in the Basic Plan but clients signing up for the Essential Plan have shipping and handling fees waived.
If your system includes select equipment under the original manufacturer's warranty, Bauer Audio will take the necessary steps to work with the manufacturer to either replace or repair the equipment. These warranties do not cover costs of site visits for the removal, re-installation, firmware updates, loaner items, shipping and handling fees for any defective components.
Client Access With the proper hardware in place, we will provide you with the ability to reboot certain equipment, without needing to reach behind an equipment rack or cabinet for an immediate solution. You will have access to your system via your mobile device and depending on your system configuration, you can control your audio, video, lighting, shades, climate and more. Custom programming by Bauer Audio may be required to enable some of the options mentioned above.
In-Home Service If a problem escalates beyond what can be corrected via remote support an on-site visit will be scheduled. Up to 4 hours per year is included. Additional hours will be billed at current rates.
Discounted Upgrades As technology changes, equipment could become outdated. Bauer Audio offers a discount on select equipment. Not including installation and configuration.
Tech Support As a technology adviser, we are a resource to help you make the most of your equipment, or troubleshoot problems with personal computers, mobile devices and more. One hour of Bauer Audio consultation fee per year is included.
*The purchase and installation of specialized equipment from Bauer Audio is required in order to make use of certain options outlined. Bauer Audio will provide a free assessment to determine if your system has the necessary infrastructure and equipment to enable these features, if so, nothing more is required. If not, Bauer Audio can provide a quote for the equipment and installation costs. Pricing will vary based on your system configuration.
