This is a comprehensive plan that includes all the features from the Essential Plan and much more, providing our clients with exceptional service beyond resolving problems as they arise. It includes maintaining your systems proactively on a regular basis to ensure optimum operational capacity and longevity.
Response time via Phone and Email Support Offered in the Basic and Essential Plans but response time to requests for support is within 1 hour (Monday through Friday 9:00 AM to 8:00 PM, excluding all holidays). Also at this level weekends are included, response time to weekend requests may vary.
Power Reboot Offered in the Basic and Essential Plans but clients signing up for the Priority Plan receive free installation and configuration of the equipment plus a 10% discount on the equipment for this feature.
Many problems with your system can be resolved by our technicians rebooting your equipment remotely, or by creating custom auto-reboot schedules where a device will simply reboot on its own at a given time when you are not using it, thus minimizing the need for costly service calls. *Specialized equipment is required.
Product Warranty Offered in the Basic Plan and Essential Plans but clients signing up for the Priority Plan have shipping and handling, re-installation and firmware update fees waived.
If your system includes select equipment under the original manufacturer's warranty, Bauer Audio will take the necessary steps to work with the manufacturer to either replace or repair the equipment. These warranties do not cover costs of site visits for the removal, loaner items, shipping and handling fees for any defective components.
In-Home Service If a problem escalates beyond what we can correct remotely, this plan covers up to 8 hours of Bauer Audio site visits per year (including travel time). Additional hours will be billed at current rates.
Discounted Upgrades As technology changes, equipment could become outdated. The Essential Plan offers a discount of up to 10% on select equipment. Not including installation and configuration.
Tech Support As a technology adviser, we can be a resource to help you make the most of your equipment, or troubleshoot problems with personal computers, mobile devices and more. Up to 4 hours of Bauer Audio consultation fee per year is waived.
Cable, Telephone & Internet Service Provider Support Upon your authorization, we will handle all aspects of coordination, equipment replacement, upgrading or downgrading services and support with your service provider. Up to 4 hours of Bauer Audio fees per year is waived.
Calibration for Audio Video Systems A single visit yearly calibration will be performed for two channel audio, multi-zone audio, video projection and audio surround systems (up to 2 hours). Additional hours will be billed at current rates.
Power Protection Equipment Bauer Audio will replace UPS batteries as needed to maintain functionality. Upon a power surge, we will work with the manufacturer to replace the affected unit. Shipping and handling fees are not included.
Next Business Day Guarantee If a site visit is needed, we will be there the next business day.
On-site Preventive Maintenance Two (4) hour (includes travel time) site visits per year are included for the maintenance of your system under Bauer Audio's expert care. Additional time billed at current rates.
*The purchase and installation of specialized equipment from Bauer Audio is required in order to make use of certain options outlined. Bauer Audio will provide a free assessment to determine if your system has the necessary infrastructure and equipment to enable these features, if so, nothing more is required. If not, Bauer Audio can provide a quote for the equipment and installation costs. Pricing will vary based on your system configuration.